Field Service Specialist - Dubai, United Arab Emirates - Coolit Systems

    Coolit Systems
    Coolit Systems Dubai, United Arab Emirates

    2 days ago

    Description

    About CoolIT Systems Inc.

    Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

    Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

    As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

    Role

    WHAT YOU'LL DO:

    We're looking for a skilled and motivated Field Service Specialist to support our global customer base. In this role, you'll take the lead on deployments, maintenance, and field support for CoolIT's cutting-edge cooling solutions, ensuring every project meets the highest standards of quality and industry best practices. Reporting to the Manager of Field Service Operations, you'll gain hands-on experience with innovative technology while making a meaningful impact on customers worldwide.

    Responsibilities

  • Perform on-site and remote installations of CoolIT products.
  • Conduct preventative and corrective maintenance on Direct Liquid Cooling (DLC) solutions.
  • Assemble and prepare off-site spools and piping equipment.
  • Interpret and work from technical blueprints.
  • Provide remote technical support to on-site service specialists and end-users.
  • Offer plumbing and HVAC consultation to internal team members and serve as a subject matter expert for field-related inquiries.
  • Develop in-depth knowledge of CoolIT's unique product line.
  • Deliver in-person and remote training sessions for customers, technicians, and colleagues.
  • Follow Professional Services processes to troubleshoot, mitigate, and resolve issues on-site, leveraging CoolIT's Authorized Service Providers when necessary.
  • Ensure compliance with all internal and external requirements, including environmental, health, and safety standards.
  • Complete detailed service reports, system testing documentation, and other service-related paperwork in accordance with Professional Services procedures.
  • Coordinate and dispatch on-site service visits with end-users and Authorized Service Providers.

    • WHO YOU ARE:

    Basic Qualifications

  • Minimum 5 years of experience as a Service Specialist or in a similar technical role.
  • Professional demeanor combined with strong hands-on technical skills.
  • Experience in mission-critical environments preferred.
  • Demonstrated ownership and accountability for delivering high-quality work.
  • Adaptable and flexible, comfortable with evolving responsibilities as the company grows.
  • Proficiency in Microsoft Office applications.
  • Ability to travel internationally and meet all security clearance requirements.
  • Valid driver's license with a clean driving record.
  • Physical capability to perform frequent heavy lifting (up to 150 lbs with assistance).
  • Ability to work independently, including managing critical service calls confidently.
  • Strong remote support and virtual troubleshooting skills to assist on-site technicians.
  • Willingness to travel up to 50% as required.

    • Preferred Qualifications

  • Strong communication and presentation skills, with the ability to deliver clear, engaging training sessions and provide concise reporting to customers.
  • Hands-on experience with pipe installation and joining, utilizing appropriate methods for various pipe materials.
  • Foundational electrical knowledge, including the ability to understand control systems and a willingness to learn advanced system logic.
  • Familiarity with hydronic heating and cooling systems, with practical knowledge of their components and operation.

    • Skills

  • Excellent interpersonal, organizational, and communication skills — both verbal and written.
  • Proactive and detail-oriented, with a strong commitment to accuracy and quality.
  • Quick learner with adaptability, eager to navigate new technical environments and gain in-depth knowledge of CoolIT's products and services.
  • Thrives in dynamic settings, effectively managing shifting priorities, evolving strategies, and urgent requests.
  • Mechanical aptitude with a hands-on approach to technical tasks.
  • Customer-focused mindset, delivering exceptional service and support.
  • Balanced skill set combining professional office expertise with practical, technical capabilities.

    • WHY COOLIT?

    We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

    We are a company that is full of vibrant, innovative people who love what we do.

    #LI-SP1

  • Work in company

    Service Specialist

    Only for registered members

    We are seeking a detail-oriented and customer-focused Aftersales Specialist to join our team in Dubai. · Handle customer inquiries, complaints, and service requests efficiently. · Process warranty claims, returns, and repairs in coordination with service centers. · ...

    Dubai

    1 month ago

  • Work in company

    Customer Service Specialist

    StoneX

    Join StoneX Bullion – A Global Leader in Precious Metals · This role offers career growth, skill development and opportunities for travel making it an exciting step for anyone looking to advance in a global organization. · We specialize in gold silver platinum and palladium servi ...

    Dubai, United Arab Emirates

    1 week ago

  • Work in company

    Service HUB Specialist

    Only for registered members

    The Service Hub Specialist ensures smooth service delivery across multiple branches as centralized contact for inquiries and operations. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    This is a full-time on-site role for a Customer Service Specialist Italian speaking based in Dubai The specialist will handle customer inquiries resolve issues and enhance the overall customer experience through outstanding support Daily tasks include providing assistance via pho ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Professional Services Specialist

    Only for registered members

    Reporting into Team Lead, Professional Services, Europe & GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Out ...

    Dubai

    9 hours ago

  • Work in company

    Field Service Specialist

    Only for registered members

    We are looking for a skilled and motivated Field Service Specialist to support our global customer base. In this role, you'll take the lead on deployments, maintenance, and field support for CoolIT's cutting-edge cooling solutions. · Perform on-site and remote installations of Co ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Service Sales Specialist

    Only for registered members

    We are looking for a proactive and customer-focused Sales Specialist to manage maintenance customers through phone engagement. · Drive outbound and inbound telesales to core customersMaintain accurate CRM data and monitor customer satisfaction ...

    Dubai, Dubai

    3 weeks ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are looking for a Customer Care Specialist to join our team and support multiple brands including financial investment and real estate brands.This role is ideal for someone highly organised proactive customer-focused with excellent written communication skills in both French a ...

    Dubai

    2 weeks ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    This is a full-time role as a Customer Service Specialist located in Dubai. · Previous experience in customer service and logistics roles is mandatory. · ...

    Dubai, Dubai

    2 weeks ago

  • Work in company

    Professional Services Specialist

    Only for registered members

    We are looking for an exceptional Professional Services Specialist to come and join our global business. · Ensure a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels. · ...

    Dubai

    2 days ago

  • Work in company

    Service Engineer/Specialist – Engine Services

    Only for registered members

    This role involves performing inspection, installation, repair and overhaul of diesel engines and auxiliary equipment. · The Service Engineer will be responsible for managing subordinates, contributing to company performance appraisal and counseling process as part of disciplinar ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Professional Services Specialist

    Fresha

    About Fresha · Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. · The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. · Given our exc ...

    Dubai

    1 day ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    As our Customer Service Executive, you are responsible for order execution, customer satisfaction and service excellence. You will manage end-to-end order processing for Consumer Beauty and Luxury divisions in the UAE ensuring accurate timely and compliant delivery. · ...

    Dubai, Dubai

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    Handle high volume live chat and other online tools. · Provide accurate, valid and comprehensive information. · Follow communication procedures, guidelines, and policies. · ...

    Dubai

    2 weeks ago

  • Work in company

    Sales And Service Specialist

    Only for registered members

    This role is for a Sales Executive based in Dubai. The job involves driving business growth by identifying sales opportunities and developing strong client relationships. · Client meetingsNegotiating contracts ...

    Dubai, Dubai

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. · Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client ...

    Dubai, Dubai

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    As our Customer Service Executive you are responsible for order execution customer satisfaction and service excellence. · You will manage end to end order processing for Consumer Beauty and Luxury divisions in the UAE ensuring accurate timely and compliant delivery. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are hiring in Dubai Media City.Fresher can apply.Position: Telesales/Customer Service.Location: Dubai Media City. · The Candidates should speak Thai Vietnam or Japanese language,-Fresher can apply because we will provide complete training about the job. · ...

    Dubai

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are seeking two motivated and professional Emirati Nationals to join our high-performing call center team. · ...

    Dubai د.إ90,000 - د.إ150,000 (AED) per year

    1 day ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    This full-time on-site role for Assistant Manager is based in Dubai. · Bachelor's degree in Business Administration, Logistics, or a related field · , ...

    Dubai, Dubai

    1 month ago

Jobs
>
Field service specialist
>
Jobs for Field service specialist in Dubai