Contact Center Analytics - Dubai

BlackStone eIT is on the lookout for a skilled Contact Center Analytics & AI Lead to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to en ...

BlackStone eIT is on the lookout for a skilled Contact Center Analytics & AI Lead to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to en ...

Drives data intelligence and AI adoption for performance optimization. · Implement speech and sentiment analytics · Develop real-time operational dashboards · Predict call volumes using AI models · Optimize routing using AI insights · Integrate BI tools (Power BI, Tableau) · 7+ y ...

Drives data intelligence and AI adoption for performance optimization. · Implement speech and sentiment analytics · Develop real-time operational dashboards · Predict call volumes using AI models · Optimize routing using AI insights · Integrate BI tools (Power BI, Tableau) · 7+ y ...

BlackStone eIT is on the lookout for a skilled Contact Center Analytics & AI Lead to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to en ...

BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, a ...

BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, a ...

Drive CX contact center and digital transformation for hotels and resorts using omnichannel automation analytics and cloud solutions. · ,Act as a bridge between hospitality ops CX strategy & tech delivery · ...

Designs and governs the end-to-end contact center technology architecture across voice and digital channels. · Design enterprise call center architecture (on-prem / cloud / hybrid) · Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco) · Define integrati ...

Designs and governs the end-to-end contact center technology architecture across voice and digital channels. · Design enterprise call center architecture (on-prem / cloud / hybrid) · Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco) · Define integrati ...

This is a full-time on-site Call Center Supervisor role in Dubai. · ...

This is a full-time Medical Coder position at KIMS Medical Center, Dubai. The role involves reviewing patient medical records, processing insurance pre-authorizations for claims, analyzing claim rejections, and continuously improving coding and authorization processes to ensure a ...

JOB PURPOSE: · The Unified Communications Support Engineer is responsible to optimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE Cxone) solutions. They are responsible for providing technical support and g ...

The Contact Center Implementation Specialist is responsible for the end-to-end implementation, configuration, and deployment of contact center solutions for enterprise customers. · Responsibilities · Implement and configure contact center solutions including ACD, IVR, CTI, Omnich ...

+Job Summary: · +Optimize, enhance, implement, support and document Unified Communication network of Cisco IPT Mitel IPT NICE Cxone solutions. · +Responsibilities:Optimize enhance implement support troubleshoot and document Unified Communication network of Cisco IPT Mitel IPT NIC ...

BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maxi ...

BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maxi ...

We are seeking a hands-on, execution-driven Head of Sales – Motor Insurance to lead and scale one of our largest high-volume retail motor insurance sales businesses. · ...

+A Digital Marketing Specialist will be responsible for social media marketing digital marketing web analytics online marketing and communication tasks on a day-to-day basis. · Social Media Marketing and Digital Marketing skills · Experience in web analytics and online marketing ...

This is a full-time role for a Lead Conversion Specialist based in Dubai. · ...