Restaurant Manager - Dubai, Dubai, - Sunset Hospitality Group

    Sunset Hospitality Group
    Sunset Hospitality Group Dubai, Dubai,

    4 days ago

    Description
    The Restaurant Manager is responsible for managing and overseeing restaurant operations related to
    service, maintenance and administration delegated by the Management. The Restaurant Manager's
    duties include, but are not limited to: delivering group related materials, office organization, POS related
    issues, training program execution, etc. The Restaurant Manager also serves as the team leader and
    directs their team in service and standards.
    • Oversee recruitment, selection, training, scheduling, coaching, and performance evaluation of restaurant staff. Address disciplinary issues, communicate job expectations, and monitor work performance to achieve HR objectives
    • Document staff performance issues using accountability records and contribute to performance evaluations
    • Manage and review time-off requests, submit vacation requests for approval, and ensure proper coverage
    • Ensure strict adherence to company policies and procedures across all operations
    • Create and execute Standard Operating Procedures (SOPs) to maintain operational consistency
    • Assist in managing staffing needs by finding replacements or filling in for missed or vacant shifts as necessary
    • Serve as a resource for staff, acting as a liaison during emergencies and providing guidance and support as needed
    • Foster and maintain positive working relationships among staff, encouraging teamwork and collaboration
    • Follow up on staff-related issues, addressing concerns and finding solutions to maintain a harmonious work environment
    • Conduct regular spot checks of the restaurant during shifts to ensure smooth operations and adherence to standards
    • Ensure that management checklists are completed accurately and all duties are fulfilled
    • Create and maintain a weekly front-of-house (FOH) schedule, ensuring appropriate staffing levels.
    • Assist in the organization of schedule management and notify management in writing of any schedule changes.
    • Record and organize weekly management meeting minutes and tasks.
    • Provide administrative support as required and perform special projects as assigned
    • Ensure that all checklists and administrative materials are present in the restaurant.
    • Provide excellent customer experience by maintaining high service standards.
    • Serve as the on-site liaison for groups in the restaurant, ensuring their needs are met
    • Meet restaurant financial objectives by forecasting requirements, preparing an annual budget, maintaining inventory, and initiating corrective actions.
    • Cost control and waste minimization to improve financial performance.
    • Conduct complimentary, voids, and reads on POS and credit card terminals.
    • Assist staff with nightly cash-outs, ensuring all bills are closed appropriately and in the correct format
    • Notify management of maintenance issues or items that need to be ordered.
    • Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement, monitor food presentation and service.
    • Always maintain communication with management.
    • Prepare and complete action plans based on operational needs.
    • Document any problems using an Incident Report and ensure compliance with health, safety, and sanitation guidelines

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