Account Executive-Kitchen Maintenance Solutions - United Arab Emirates - Transguard Workforce Solutions

    Transguard Workforce Solutions
    Transguard Workforce Solutions United Arab Emirates

    2 days ago

    Description
    Description

    We are currently recruiting for an Account Executive to join our Kitchen Maintenance Solutions team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

    Scope: Account Executive - is responsible to manage allocated customer accounts in line with the contracted agreement, ensuring we maintain 100% of clients, grow accounts and maintain customer satisfaction – pro-actively balancing the needs of the clients versus the needs of the business and ensuring profitability. To ensure the end-to-end service delivery of the clients' needs. Being a main point of contact for assigned clients on behalf of Transguard – managing all facets of the day to day running of the contract ensuring technical team are delivering to the highest standards in a timely manner.

    Financial:

    • Required to drive contract profitability through understanding of key performance indicators on each contract.
    • Responsible and accountable for organic growth and new business opportunities.
    • Responsible to drive ad-hoc revenue from existing clients.
    • Responsible to help grow business within the Abu Dhabi region from a ground up approach.

    Customer:

    • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
    • Resolve issues as they arise, becoming well versed in knowing when an issue may occur – and resolving it before it does – through active collaboration between the technical team and the clients operations team.
    • Monitor and manage the communication channels between client and technical team ensuring needs are being met.
    • Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery.
    • Identify new opportunities, clients, F&B groups within the region & key contacts within.
    • Set meeting & appointments between clients and senior management of TG KMS.

    Process:

    • Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.
    • Ensure the correct workflow process are in place and followed by reporting team.
    • Track & measure key movers within the region, new openings, expansions & closure – identify & communicate opportunities from this data set. 

    Innovation:

    • Identify areas where repetitive tasks can be automated
    • Identify cost saving initiatives/process improvements.

    Selection Criteria:

    • 5 years of experience in a similar role
    • UAE Driver's License essential
    • Excellent computer and reporting skills 
    • Should have a strong understanding UAE F&B market expectations.
    • Excellent commercial awareness and ability to lead sales initiatives and deliver complex managed solutions.
    • English fluency mandatory

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