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    Customer Care Consultant Jobs in Dubai - dubai, United Arab Emirates - Chalhoub Group

    Chalhoub Group
    Chalhoub Group dubai, United Arab Emirates

    1 day ago

    Chalhoub Group background
    Description
    Customer Care Consultant Jobs in Dubai | Chalhoub Careers

    Description:

    Our Customer Care Consultant is primarily customer experience oriented and will be involved in creating and building relationship with our customers through managing their enquiries, waiting list, preferences, etc.

    Most importantly, our Consultant will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when getting in touch with us.


    Job Responsibilities:
    Ensure adherence to the Hybrid Customer Care Department Standards of ExcellenceEnsure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)Identify ways to personalize the experience of every customer, whenever possibleDeal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems

    Job Requirements:


    Able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both languages' Arabic and English; verbally and written.

    Previous sales and retail experience, preferably in a luxury environment (luxury fashion, department store, high-end travel and leisure)0-2 Years of Experience BA in Communication/ Business Administration or relevantExcellent communication skills.

    #J-18808-Ljbffr
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