- Routing the issue to the correct team by understanding the issue properly.
- Act as the first point of contact for customers for all issues related to emaratech service support.
- Gather and record accurate service support incident information.
- Listen and understand customers' concerns, providing required guidance and information using the available resources.
- Ensure complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identify and escalates issues as and when required.
- Perform primary investigation in all issues received.
- Follow up on escalated and re‑assigned service support requests and tickets.
- Identify solutions, contribute to the knowledge base and utilize it as required.
- Provide service health feedback based on received requests and tickets.
- Minimum Diploma graduate or equivalent required.
- Knowledge of ITIL Foundation.
- Minimum 2 years of customer service experience.
- Experience working on Service Management Systems.
- Fluent in Arabic.
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Customer Experience Executive - dubai - Emaratech
Description
Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers' concerns in the quickest possible manner.
Responsibilities-
Customer Experience Executive
Only for registered members Dubai
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Customer Experience Executive
Only for registered members Dubai
-
Brand Experience Executive
Only for registered members Dubai, Dubai
-
Customer Experience Executive
Only for registered members Dubai, Dubai
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Customer Experience Executive
Hermes- Dubai, United Arab Emirates
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Client Experience Executive
Only for registered members Dubai
-
Customer Experience Executive
Only for registered members Dubai
-
Client Experience Executive
Only for registered members Dubai, Dubai
-
Customer Experience Executive
Emaratech- Dubai, United Arab Emirates
-
Customer Experience Executive
Only for registered members Dubai
-
Colleague Experience Executive
Only for registered members Dubai
-
Customer Experience Executive
Full time Only for registered members Dubai
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Executive Director of Guest Experience
Only for registered members Dubai
-
Admin / Guest Experience Executive
Only for registered members Dubai
-
Admin / Guest Experience Executive
Only for registered members Dubai
-
Guest Experience Executive- Dubai
Only for registered members Dubai
-
Executive Assistant, Customer Experience Improvements
Only for registered members Dubai, Dubai
-
Sales Executive with Joinery Fit-out Experience
UMI- Dubai, Dubai, United Arab Emirates
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Brand Experience Executive
Only for registered members Dubai
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Member Experience Executive
Only for registered members Dubai
-
Client Experience Executive
Only for registered members Dubai