Telephone Operator - Dubai, United Arab Emirates - MILLENNIUM CENTRAL DOWNTOWN

MILLENNIUM CENTRAL DOWNTOWN
MILLENNIUM CENTRAL DOWNTOWN
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Answers incoming calls.

  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wakeup call requests and performs wakeup call services. Wakeup call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Handle guest complaint calls, routing to the duty manager or to the proper department
  • Knows what action to take when an emergency call is required.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Following telephone etiquette.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- opera software knowledge ?
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