Central Reservations - Dubai, United Arab Emirates - The Team Builders

    The Team Builders
    The Team Builders Dubai, United Arab Emirates

    4 days ago

    Description


    We're Hiring: Central Reservations & Customer Service Manager

    Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector? Join a prestigious hospitality group in Dubai and play a key role in shaping world-class customer experiences

    Key Highlights:

    • Must have strong links with tour operators and DMCs
    • Experienced in handling high-level guest complaints
    •  Strong leadership and interpersonal skills a must

    You'll Be Responsible For:

    • Overseeing LARGE venue reservations & optimizing booking performance
    • Leading a proactive customer service team
    • Training, coaching, and driving high service standards
    • Enhancing revenue through B2B collaboration and upselling
    • Resolving guest issues with professionalism and empathy

    Minimum Requirements:

    3+ years in a managerial role

    Proven leadership in reservations & customer service

    Ability to multitask and lead under pressure

    Experience with group bookings and B2B travel partners

    Ready to take the next step in your hospitality leadership journey?



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