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- Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
- Develop and maintain training programs to ensure a high degree of staff professionalism
- Manage day-to-day operations of In-Room Dining
- Handle complaints and make effective service recovery
- Ensure standards are being followed in accordance with F&B policies and procedures
- Ensure all employees have full product knowledge
- Regularly inspect food & beverage quality
- Follow established and proper Accounting procedures
- Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Conduct daily roll calls and ensure employees adhere to grooming standards
- Develop maintenance schedules
- Liaise with stewarding on inventory and breakage control
- Maintain daily log book maintaining clear and concise information on the operations.
- Establish guest database with preference records of regular guests
- Schedule employees to maintain Hotel's service standards within budgeted labour costs
- Assign responsibilities to subordinates and conduct regular performance checks
- Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
In Room Dining Manager - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery
