Customer Hub Representative-Al Zahia Sharjah - ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

Description

for answering customer calls, emails andchats, implementing initiatives, and providing the customer withprofessional customer service.

· toprovide customer suggestions to the Supervisor with prudence inorder to maintain, and enhance company image.

• Make sure the customer is beenprovided with the right information.

•Researching required information using available resources."Knowledge Management" in SalesForce

• Provide one-reply resolution toall customers whenever possible.

•Capture each and every customer interaction on the system.
• Ensure high-level customerservice.

• Following up on complicatedcustomer emails/chats where required.

•Take ownership of each call/email/chat.
• Enhance revenueby providing sales assistance through the use of basic,cross-selling, and up-selling salestechniques.

• Update him/herself withthe product knowledge, and interactive Voice Response(IVR).

• Support Customer Hub Operationteam.

• Works effectively within theteam and contributes to a healthy team-orientedenvironment.

• Complete assigned taskswithin given deadlines.

• Working in theshifts assigned to him/her by the line manager based on thebusiness needs.