Captain - Dubai, United Arab Emirates - Rayhaan Hotels & Resorts

Description

• Perform all necessary tasks toservice food & beverage according to the standard ofperformance manual of the hotel
• Acquire indepth knowledge of the food & beverage menu of the assignedoutlet in order to assist and provide advice toguests
• Practice good customer relations andattend to customer complaints and queriessatisfactorily
• Ensure the Outlet is set-up forservice and supervise for a smoothoperation
• Direct and supervise the service teamto ensure that all duties are performed as perstandards
• Ensure that all colleagues havereceived adequate training to perform theirduties
• Ensure proper organization, planning andcontrol of supplies and maintain concise record of all beveragestock in order to ensure that the required isavailable
• Ensure minimum wastage, breakage andspoilage
• Actively use up selling techniques byexceeding guest expectations and to increaserevenue