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- Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
- Ensure guest laundry, dry cleaning and pressing is completed according to set standards
- Ensure all guest requests are promptly and professionally met; liaise with Resident Services Manager and Butler team in this respect
- Records guest and staff laundry lists accurately
- Fully complies with Opera system requirements, by posting bills accurately and on time
- Ensure that guest supplies are in stock
- Assist Laundry Manager in assessing staff attendance and performance
- Assists Laundry Manager in the processing of all departmental paperwork
- Assist Laundry Manager in taking proper inventories and quality checks
- Training the team in LQA standards
- Conducts daily briefings with staff
- Proper fillings of all laundry reports
- Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; reports any machine defects to Engineering
- Ensure staff are using laundry equipment properly and keeping them in good condition
- Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items . net curtains, cushion covers
- Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
- Keep a strict control of items sent for laundering by staff members
- Complies with hotel's health, safety and hygiene policy
- Adheres to personal grooming and hygiene standards
- Fully understands the difference of guest levels (VIP)
- Must be able to lead and manage a team and have previous experience of doing so
- Knowledge of Opera Property Management System would be desirable
- Must be proficient in Microsoft Office
- Post Secondary education
Laundry Supervisor - Dubai, United Arab Emirates - SOFITEL
Description
Job Description
The Position
To manage the hotel laundry operation effectively and efficiently ensuring excellent Laundry/dry-cleaning services in accordance with Sofitel standards.
KEY ROLES & RESPONSIBILITIES
Qualifications
PERSONAL ATTRIBUTES
QUALIFICATIONS
EXPERIENCE
Minimum 3 years Laundry experience preferably in a luxury hotel environment with 1 year at a supervisory level