Events Executive - Dubai, United Arab Emirates - MARRIOTT International

Description

Our Expectations From TheRole

• As anexpert being able to collaborate with a customer and craftindividual events.
• Taking care of a smoothtransition from sales to eventsplanning.
• Handle groups & eventscontracted by the Sales team ranging from 1 room per night/ 1 guestto 450 rooms per night/ 450 guest
• Focus onpop-up groups (group handovers within 7 working days which will notgo through sales)
• Focus on pop-up events andbeing the contact person for the Marriott RegionalOffice.
• Focus on future planning potentialproblems and/or conflicts from a service/planning point of view andsolutions towards them to improve guest satisfaction and planningefficiency.
• Being proactive in offeringsolutions.
• Creating Banquet EventOrders.
• Accurately forecasts all the events(bedrooms and/or catering)
• Guidance and supportthroughout the event.
• Being knowledgeable aboutproduct and services.
• Handle the billingprocess by preparing invoices, having bill reviews with the guestand finalizing the invoices by ensuring billingaccuracy.
• Takes total ownership andresponsibilities for the successful planning and coordination ofgroups & events assigned.
• Continuouscommunication with the operational team.
• Beavailable as needed during the event phase for their assignedgroups.
• Working effectively with third partyvendors.
• Organizing & planning thegroup rooms side of the event.
• Working incoordination with assigned Group housing partner to ensure roominglist & room instructions have been updatedaccurately.
• Guiding the client throughout theevent as the expert partner for the guest by being aconsultant
• Attend the daily servicecommunication tool; BEO meeting.
• Up-sell lastminute items to ensure profitability.
• Conductpre- and post-conference meetings in line with Marriottstandards.
• Show around in connection within-house functions.
• Coordinate all activitiesinvolving the pre- and post-eventprocess.
• Communicate challenging situationsaccurate to responsible departments.
• Handleguest complaints in a professional manner and come up withsolutions.
• Responsibility of working onindividual projects besides the organization ofevents.
• Following department timelines foractualization, BEO & Group resume distribution, rostering,forecasting, etc.
• Rewarding bonvoy points in atimely manner after checking the required criteria mentioned on theJob Aid for posting points.
• Working honestly,ethically & withintegrity