Services Engineer Abu Dhabi Based - dubai - Technogym Kazakhstan

    Technogym Kazakhstan
    Technogym Kazakhstan dubai

    1 day ago

    Description
    Overview
    Our Company
    Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health.

    By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries.

    It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

    Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy.

    Move with us for a better world
    Your Role

    If you thrive working in the Services field and you are obsessed with care user satisfaction this is the position for you One of Technogyms goals is Satisfying 100% of our customers and end-users.

    Our Services teams are always aiming to improve their service performance to provide the best fitness experience anywhere.

    We are looking for a problem-solving Service Engineer based in Dubai or Abu Dhabi who will act as a customer advocate.

    In this role you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

    Your Impact
    Execute jobs in line with defined standard operating procedures
    Achieve field performance (TTS FTFR and JMR3)
    Manage stock of parts and guarantee a high-level of inventory record accuracy
    Educate customers in the technical use and care of Technogym equipment
    Execute effective root cause analyses of product issues with the goal of identifying the proper parts to be used and determining the appropriate solution
    Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
    Properly manage service reports
    Participate in the feedback from the market process by giving structured and technically meaningful feedback on detected problems
    Contact customers to notify them of estimated times of arrival
    Escalate problems and reassign calls when appropriate
    Accurately report service data in line with assigned procedures

    Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

    About You
    Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are exceptional at working in a team.

    What you should bring:
    3-5 years experience in a similar role
    Mechanical / Electronic engineering skills
    Ability to troubleshoot test repair and service technical equipment
    Knowledge and ability to work with mobile tools and applications
    Knowledge of IT networking is advantage
    Management of service orders
    Repair business expertise
    Management of client requests and complaints
    Transparency intellectually open mind and aptitude for teamwork
    Fluency in English. Arabic language is considered a plus
    Equal Opportunities
    Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
    Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true
    #J-18808-Ljbffr

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