Operations Specialist, Customer Mandate - United Arab Emirates - ADIB Group

Description

Description

Role       : Operations Specialist, Customer Mandate - Checker
Location : Al Ain

ROLE PURPOSE: 

To lead and manage the Team in opening of Customers Relationship and Accounts for Individual customers of different segments in accordance with agreed SLA, TAT, P&P, standards and operational policies in order to achieve overall division objectives, enhance customers' experience, to ensure the quality service by projecting ADIB's professional image and maintenance of operational controls and continuous improvement for operational and service efficiency 

Key Accountabilities of the role      

Operational Support & Controls 

· Oversees the smooth running of the department 

· Ensures that day to day activities are carried out smoothly 

· Ensures completeness and correctness of opening of Relationships and Accounts by branches 

· Ensure that all account opened requests by branches are received through workflow and follow-up for account opening documents if not received 

· Ensure that all signature maintenance request received through workflow are in order and approves signature capture.

 · Ensure that report is downloaded for additional account opened via Online Channels and signatures are captured. If signatures are not captured, then escalation should be sent to respective application owner. 

· Ensure that Signature title is changed as per request received from Account Services on any change done in Ethix on Customer name. 

· Ensures that request received, meet the standards as per bank policy · Ensures RIMs and Accounts opened by branches are in accordance with operational procedures 

· Ensures that Customer is screened by branches as per Regulatory and Compliance Requirements and all positive matches have approval in place

 · Attends necessary training and guidance to meet the Operational Process. 

· Verify that all data entered in the system by branches matches with customer's attached documents and if not, corrections are done accordingly by ops processor. 

· Check and approves request received in workflow if in order 

· Checks and approves customer signature 

· Ensure that all accounts opened by branches, if in order, have signature attached and if missing, follow-up till resolution 

· Ensure that required MIS is prepared and reported to Management 

· Escalate any issues faced by department for quick resolution 

· Maintain proper time standards, good team spirit and service standards 

· Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement 

· Management of Service Delivery 

· Observation of good punctuality, working hours and proper capacity planning in discharging the duties 

· Manage and recommend changes to workflow for better process, service and operational efficiency 

· Comply and perform key operational controls as required in ADIB's polices & procedures in day-to-day operations.

Customer should always be key focus in service delivery 

· Staff Management - Coordination Back Office Team – Maintain staff morale and relationship

Specialist Skills / Technical Knowledge Required for this role:

 

MS Office (Excel, Word, PowerPoint), Basic Banking knowledge.

Previous experience: At least 1-2 years of Banking related to Customer onboarding.