Sales Manager - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group
Verified Company
Abu Dhabi, United Arab Emirates

4 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Position:
Sales Manager (Groups & Events) (Full time #535075)


Property / Office:
Emirates Palace, Abu Dhabi


Location:
Abu Dhabi, United Arab Emirates


Overall Objectives:

The job of Sales Manager (Groups & Events) is executed satisfactorily when:

  • The Hotel achieves its Financial Objectives.
  • The Group and Events Sales team that the person works with achieves their Revenue Objectives.
  • Increase the volume of new enquiries and conversion ratio.

Responsibilities:


  • Direct receipt, qualification and coordination of group & events requests (incl. leads, RFPs, etc.) defined by their direct supervisor. Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
  • Ensure the ideal and most effective utilization of the meeting and conference rooms.
  • Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
  • Realize up sell possibilities to meet and surpass Group & Event budget goals.
  • Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
  • Create activities to ensure ongoing maintenance of bookings.
  • Generate proper proposals and contracts.
  • Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
  • Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
  • Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
  • Introduction of the Event Manager / Group & Event Coordinator to the client.
  • Conduct exit interview with important customer after their event asking for future business.
  • Crosssell to other hotels within the MOHG.
  • Conduct regular competition checks.
  • Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
  • Further administrative tasks and other possible assigned duties.
  • Performs any other duties as assigned to them by management.

Requirements and qualifications:


  • Previous experience in GCC in a luxury hotel in a similar position
  • Commitment, dynamic personality, motivated, excellent with numbers and ready for a stimulating professional experience
  • Effective verbal and written communication skills in English
  • Excellent manners towards guests, clients, colleagues and superiors
  • Team player and ability to direct others

Advertised: 16 May 2023 Arabian Standard Time

Applications close: 28 Jul 2023 Arabian Standard Time
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