Community Manager - Dubai
23 hours ago
Job description
About Blitzed
Blitzed is a fast-growing crypto casino and sportsbook building a creator-led brand and a strong, loyal community. Our community lives on Telegram, Discord, and X, and we want it to feel fast, fun, and premium—while staying safe, compliant, and spam-free.
The Role
We're hiring a Community Manager to own day-to-day community operations across Telegram, Discord, and X. You'll drive engagement, build culture, run events, support campaigns, and keep the community healthy. You'll be the voice of Blitzed and the bridge between users and the internal team.
What You'll Do
Community Growth & Engagement
- Run daily community engagement across Telegram + Discord (and support growth on X).
- Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards.
- Build community culture: tone of voice, memes, rituals, community "moments," and retention loops.
- Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution.
Moderation & Safety
- Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings.
- Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators).
- Recruit, train, and manage volunteer mods (where applicable) with clear shifts and SOPs.
Comms & Coordination
- Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates.
- Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases.
- Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points).
X (Twitter) Support
- Support the brand presence on X: community replies, quote tweets, engagement, trend participation, and campaign coordination.
- Spot trending topics/memes and recommend angles that fit Blitzed's voice.
Community Ops & Reporting
- Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure.
- Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection.
What Success Looks Like (First 60–90 Days)
- Telegram + Discord feel alive daily with consistent engagement and clear structure.
- Mods/SOPs in place; spam/scam incidents reduced with fast response.
- Weekly events cadence running smoothly (AMAs, tournaments, giveaways, quests).
- Clear community reporting + feedback loop into product and marketing.
Requirements
- 2+ years experience managing communities on Telegram and/or Discord (crypto, iGaming, fintech, gaming, or similar).
- Strong written communication and the ability to match brand tone across platforms.
- Comfortable moderating high-traffic chats and handling conflict calmly.
- Organised and reliable: can run calendars, workflows, and repeatable weekly plans.
- Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.).
- Experience in crypto casinos / sportsbooks / iGaming.
- Experience working with KOLs/influencers and coordinating community-driven campaigns.
- Basic analytics skills (dashboards, KPI reporting, sentiment tracking).
- Event/community growth experience (quests, referral programs, tournaments).
KPIs You'll Own
- Daily active community members (TG/Discord)
- Engagement rate (messages per active user, participation in events)
- Community growth (new members, retention)
- Sentiment and issue resolution speed
- Spam/scam reduction and response time
Benefits
What We Offer
- Competitive salary + performance bonus
- Fast-paced team and high ownership
- Remote-friendly environment
- Room to grow into Community Lead / Head of Community
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