Service Desk Analyst - Abu Dhabi

Only for registered members Abu Dhabi, United Arab Emirates

8 hours ago

Default job background
$8,000 - $11,000 (USD)
Job Code : 5867 · Position Title : · Service Desk Analyst · Experience : 3 to 5 yrs · Location : · Abu Dhabi · Language : · English · Education : · Bachelor's degree · Responsibilities · 3–5 years' Service Desk experience in enterprise environment · Experience using ServiceNow IT ...
Job description
Job Code : 5867


Position Title :
Service Desk Analyst

Experience : 3 to 5 yrs


Location :
Abu Dhabi


Language :
English


Education :
Bachelor's degree

Responsibilities

3–5 years' Service Desk experience in enterprise environment
Experience using ServiceNow ITSM platform
Strong understanding of ITIL v4 principles
Experience in SLA-driven environment
Exposure to regulated or financial services / trading environment preferred
Strong troubleshooting methodology

Desirable

ITIL Foundation Certification
Experience supporting ETRM or trading systems
Experience in energy, financial services or oil & gas sectors
Knowledge of identity governance and access controls


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