Service Desk Analyst - Abu Dhabi
8 hours ago

Job description
Job Code : 5867Position Title :
Service Desk Analyst
Experience : 3 to 5 yrs
Location :
Abu Dhabi
Language :
English
Education :
Bachelor's degree
Responsibilities
3–5 years' Service Desk experience in enterprise environment
Experience using ServiceNow ITSM platform
Strong understanding of ITIL v4 principles
Experience in SLA-driven environment
Exposure to regulated or financial services / trading environment preferred
Strong troubleshooting methodology
Desirable
ITIL Foundation Certification
Experience supporting ETRM or trading systems
Experience in energy, financial services or oil & gas sectors
Knowledge of identity governance and access controls
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