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- Greet guests and check them into the hotel.
- Handle reservations and confirm bookings.
- Provide information about hotel facilities, services, and local attractions.
- Assist guests with their requests and solve any problems or complaints.
- Maintain a clean and organized front desk area.
- Answer phone calls and direct them to the appropriate departments.
- Process check-outs and handle payment transactions.
- Collaborate with other hotel staff to ensure a smooth guest experience.
- Fluent in Arabic and English.
- High school diploma or equivalent.
- Strong customer service and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Previous experience in a customer-facing role is preferred.
Front Desk Agent - Dubai, United Arab Emirates - Client of Talentmate
Description
Job DescriptionThe Front Desk Agent - Arabic Speaker is responsible for delivering excellent customer service to hotel guests, primarily Arabic-speaking guests.
They will greet and check-in guests, handle reservations, and provide information about hotel facilities and services. This role requires fluency in Arabic and English, strong interpersonal skills, and a friendly and professional demeanor.Responsibilities
Desired Candidate Profile
Education:
Diploma(Hotel Management)
Gender:
nm
Nationality:
Any Nationality