Restaurant Head Waiter/ Captain - Ras al-Khaimah, United Arab Emirates - THE COVE ROTANA RESORT AND SPA

THE COVE ROTANA RESORT AND SPA
THE COVE ROTANA RESORT AND SPA
Verified Company
Ras al-Khaimah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job Summary:


As a Headwaiter you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience.


General Duties and Responsibilities:


  • Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
  • Conduct regular training sessions with the assigned team in line with the departmental SOP's.
  • Monitor duty schedules for the respective team.
  • Ensure the proper appearance and grooming of assigned Employees.
  • Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
  • Handle the welcome of arriving Guests and their seating through the Hostess and take over, if she is not available.
  • Maintain a professional and friendly relationship with the Outlet patrons to ensure their wellbeing.
  • Familiar with the Outlet's menu, promotional activities and other relevant issues concerning the outlet and the Hotel.
  • Contribute to meet and maximize the monthly revenue budget for the respective outlet.
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.


Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed that changes in business may require alterations to this job description.

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Hostess Job Summary:


As a Hostess you are responsible to receive and give a warm welcome to our Guests, providing an efficient and courteous approach at all times.


General Duties and Responsibilities:


  • Offer consistently professional, friendly, warm and engaging service
  • Welcome Guests to the assigned outlet, receive and conduct Guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
  • Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
  • Set up the outlet prior to the business hours along with the service team
  • Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
  • Observe the cleanliness and maintenance of the outlet and the entrance area
  • Assure the wellbeing of all Guests by maintaining a close, friendly, yet discrete contact
  • Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a Guest requests
  • Contribute in setting up the outlets database
  • Reassure the Guests' satisfaction upon their departure
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures


Additional to the above mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an Employee contract. It is stressed that changes in business may require alterations to this job description.

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Captain Job Summary:


As a Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.


General Duties and Responsibilities:


  • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
  • Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
  • Practice good customer relations and attend to customer complaints and queries satisfactorily
  • Ensure the Outlet is setup for service and supervise for a smooth operation
  • Direct and supervise the service team to ensure that all duties are performed as per standards
  • Ensure that all Employees have received adequate training to perform their duties
  • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
  • Ensure minimum wastage, breakage and spoilage
  • Actively use up selling techniques bye exceeding Guest expectations and to increase revenue
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures
Additional to the above mentioned requirements an Employee will at times be expected to
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