Help Desk Support - Dubai, United Arab Emirates - BigData Technology Solutions

BigData Technology Solutions
BigData Technology Solutions
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job Description:

  • Service Desk Agent will have multilingual capabilities of English, Hindi and Malayalam
  • Log all activities, All incidents and requests to be tracked for successful resolution and closure.
  • Coordination for delivery & collection of hardware units and perform necessary documentation
  • Keeping track of all hardware inventory with record of all transactional activities. Using Hardware inventory management system with access for online/live tracking of assets.
  • Provision of daily, weekly, monthly & yearly reports for the TT's along with the hardware availability
  • Managing the enrolled devices over MDM servers (Troubleshooting & administration)
  • Managing the enrolled devices using Teamviewer remote support tool.
  • Perform activities like call logging, prioritizing in the ITSM tool
  • Resolve the calls either through telephone or by taking remote control (through Team Viewer) to increase the FCR.
  • Unresolved tickets to be escalated to the Field engineers.
  • Follow up with the Field engineers for incident closure.
  • Perform inventory management
  • Act as SPOC for the new device collection and delivery
  • The Helpdesk agents should be open to work in shifts covering 13x7 window between 10 AM 11 PM

Job Type:
Contract

Contract length: 24 months


Pay:
AED3, AED3,250.00 per month


Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Can you join immediately ?
  • Are you open to work in shifts covering 13x7 window between 10 AM 11 PM

Language:


  • English ,Hindi,Malayalam (required)
Application Deadline: 14/04/2023
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