Telephone Operator - Abu Dhabi, United Arab Emirates - Talent Pal

Description

Job Number
Job Category Rooms & Guest ServicesOperations
Location Al Wathba aLuxury Collection Desert Resort & Spa Abu Dhabi Al WathbaSouth Abu Dhabi United Arab Emirates United Arab Emirates VIEW ONMAP
Schedule FullTime
Located Remotely N
Relocation N
PositionType NonManagement

POSITION SUMMARY

Answer record log andprocess all guest calls requests questions or concerns. Operatetelephone switchboard station.

Process guest requests for wakeupcalls screening calls do not disturb call forwarding conferencecalls TDD relay calls and nonregistered guest calls.

Advise guestof any messages received. Monitor busy or unanswered lines checkback with callers on hold to update status and offer to take amessage. Receive record and relay messages accurately completelyand legibly. Activate/deactivate guest room message lights asappropriate. Instruct guests on how to access the internet;transfer guests with problems to providers customer support line.
Test communications equipment to ensure it works properly. Respondto special requests from guests with unique needs. Contactappropriate individual or department as necessary to resolve guestcall request or problem. Follow up with guests to ensure theirrequests or problems have been met to their satisfaction. Dispatchbell staff or valet staff as needed.

Follow all company policies and procedures;report accidents injuries and unsafe work conditions to manager;ensure uniform and personal appearance are clean and professional;maintain confidentiality of proprietary information; protectcompany assets.

Welcome and acknowledge all guests according tocompany standards; anticipate and address guests service needs;assist individuals with disabilities; thank guests with genuineappreciation.

Speak with others using clear and professionallanguage; answer telephones using appropriate etiquette. Developand maintain positive working relationships with others; supportteam to reach common goals. Comply with quality assuranceexpectations and standards. Stand sit or walk for an extendedperiod of time. Enter and locate information using computers and/orPOS systems. Move lift carry push pull and place objects weighingless than or equal to 10 pounds without assistance. Perform otherreasonable job duties as requested by Supervisors.

Marriott International isan equal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive peoplefirst culture.

We arecommitted to nondiscrimination on any protected basis such asdisability and veteran status or any other basis covered underapplicable law.

The LuxuryCollection Hotels & Resorts with over 120 properties inmore than 35 countries offers the promise of authentic experiencesthat evoke lasting treasured memories.

Our more than 100 years ofexperience beginning in 1906 under the Italian CIGA brand acollection of Europes most celebrated and iconic properties servesas a solid foundation as we continuously evolve to exceed thedesires of the luxury traveler.

Fromlegendary palaces and remote retreats to timeless modern classicseach luxury hotel and resort is a unique and cherished expressionof its locale a portal to the destinations cultural charms andtreasures.

If you are someone with an appreciation for evocativestorytelling a keen interest and passion for this destinationsheritage and a desire to deliver genuine personalized andanticipatory hospitality then we invite you on our journey.

Injoining The Luxury Collection you join a portfolio of brands withMarriott International.

Be where you can do yourbest work begin your purposebelong to an amazing global team andbecome the best version of you.

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