- Plan, update and supervise a daily assignment of activities in order to ensure the smooth delivery of specific operational areas in line with Etihad and Other Airlines' SLAs and quality standards
- Supervise check-in for both EY and customer airlines (economy & premium)Implement and monitor procedures over a wide range of assigned and emerging operational areas to ensure daily operations are executed effectively – Escalating complex tasks to a supervisor only when unable to solve a situation personally
- Act as the escalation point for all check-in agents for any operational, documentation issues etc
- Handle premium guest complaints or any issues on the floor and look for amicable solutions
- Supervise and quality control service delivery by GSA's for all flight handling activities at theboarding gate (departures and arrivals), check-in & transfer areas
- Liaise between TCC and other internal and external stakeholders while in their allocated area ofresponsibility.
- Supervise an area of the shift and drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment
Terminal Supervisor - Abu Dhabi-UAE, United Arab Emirates - Etihad Airways
Description
Synopsis
To give supervisory oversight in specific areas of the Al Ain Airport operation and deliver a superior guest experience at all assigned touch points. This team member will support and execute the delivery of the daily operation including safety, security and regulatory performance.
Accountabilities
Education & Experience
Diploma level, with additional certifications on office management or secretarial and computercourses.
Minimum 2 years' experience as a GSA in an airport operations environment.
Strong written and verbal English language
Excellent knowledge of DCS (airline systems)
Excellent knowledge of Ground Handling service delivery policies and procedures
About Munawala Ground Services
Munawala Ground Services LLC, fully owned by ADQ Aviation and Aerospace Services Company and a subsidiary of Etihad Airport Services – Ground LLC, is a project-based company recognized as a Ground Service Provider (GSP). Munawala delivers a comprehensive range of airport management and operational services, catering to various ground handling requirements such as Passenger, Baggage, Ramp, Cargo, Operations, and Aircraft Handling for commercial and corporate aircraft at numerous airports and airfield locations.