General Manager - Abu Dhabi, United Arab Emirates - Talent Pal

Description

Job Number
Job Category Food and Beverage &Culinary
Location W Abu Dhabi YasIsland Yas Island Abu Dhabi United Arab Emirates United ArabEmirates VIEW ON MAP
ScheduleFullTime
Located Remotely N
Relocation N
Position Type Management

JOB SUMMARY

Areas of responsibilityinclude Restaurants/Bars and Room Service if applicable. Supervisesdaily restaurant operations and assists with menu planningmaintains sanitation standards and assists servers and hosts on thefloor during peak meal periods. Strives to continually improveguest and employee satisfaction and maximize the financialperformance in areas of responsibility. Determines training neededto accomplish goals then implements plan.

CANDIDATEPROFILE

Education and Experience

• High school diploma or GED; 4 years experiencein the food and beverage culinary or related professionalarea.

OR

• 2year degree from an accredited university in FoodService Management Hotel and Restaurant Management HospitalityBusiness Administration or related major; 2 years experience in thefood and beverage culinary or related professional area.

COREWORK ACTIVITIES

Managing DaytoDay Operations

• Supervises and manages employees. Manages alldaytoday operations. Understands employee positions well enough toperform duties in employees absence.
• Maintains service and sanitation standards inrestaurant bar/lounge and room service areas.
• Reviews staffing levels to ensurethat guest service operational needs and financial objectives aremet.

Leading Food and BeverageTeam

• Utilizesinterpersonal and communication skills to lead influence andencourage others; advocates sound financial/business decisionmaking; demonstrates honesty/integrity; leads byexample.
• Encourages andbuilds mutual trust respect and cooperation among teammembers.
• Serves as arole model to demonstrate appropriate behaviors.
• Identifies the developmental needsof others and coaches mentors or otherwise helps others to improvetheir knowledge or skills.
• Develops specific goals and plans to prioritize organizeand accomplish your work.
• Ensures and maintains the productivity level ofemployees.
• Provides theleadership vision and direction to bring together and prioritizethe departmental goals in a way that will be efficient andeffective.
• Ensurescompliance with all food & beverage policies standards andprocedures by training supervising followup and hands onmanagement.
• Ensurescompliance with all applicable laws and regulations.
• Ensures compliance with foodhandling and sanitation standards.
• Ensures staff understands local state andFederal liquor laws.
• Establishes and maintains open collaborativerelationships with employees and ensures employees do the samewithin the team.
• Establishes guidelines so employees understandexpectations and parameters.
• Monitors alcohol beverage service in compliance withlocal laws.

Ensuring Exceptional CustomerService

• Provides servicesthat are above and beyond for customer satisfaction andretention.
• Improvesservice by communicating and assisting individuals to understandguest needs providing guidance feedback and individual coachingwhen needed.
• Managesdaytoday operations ensures the quality standards and meets theexpectations of the customers on a daily basis.
• Displays leadership in guesthospitality exemplifies excellent customer service and creates apositive atmosphere for guest relations.
• Empowers employees to provide excellentcustomer service.
• Actsas the guest service role model for the restaurants sets a goodexample of excellent customer service and creates a positiveatmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informalbasis during meals or upon departure to obtain feedback on qualityof food and beverage service levels and overallsatisfaction.
• Ensurescorrective action is taken to continuously improve serviceresults.
• Incorporatesguest satisfaction as a component of departmental meetings with afocus on continuous improvement.
• Manages service delivery in outlets to ensure excellentservice from point of entry to departure (e.g. greeting fromhostess speed of order taking and food and beverage deliveryfulfillment of special requests collection of payment &invitation to return).

Managing and Conducting Human ResourceActivities

• Providesguidance and direction to subordinates including settingperformance standards and monitoring performance.
• Identifies the educational needsof others develops formal educational or training programs orclasses and teaches or instructs others.
• Ensures employees are treated fairly andequitably. Strives to improve employee retention.
• Ensures employees receive ongoingtraining to understand guest expectations.
• Solicits employee feedback utilizes an opendoor policy and reviews employee satisfaction results to identifyand address employee problems or concerns.
• Strives to improve serviceperformance.
• Ensuresrecognition is taking place across areas ofresponsibility.

AdditionalResponsibilities

• Providesinformation to supervisors coworkers and subordinates by telephonein written form email or in person.
• Analyzes information and evaluating results tochoose the best solution and solve problems.
• Assists servers and hosts on the floor duringmeal periods and high demand times.
• Recognizes good quality products andpresentations.
• Supervises daily shift operations in absence of AssistantRestaurant Manager.
• Oversees the financial aspects of the departmentincluding purchasing and payment of invoices.

Marriott International is an equalopportunity employer. We believe in hiring a diverse workforce andsustaining an inclusive peoplefirst culture. We are committed tonondiscrimination on any protected basis such as disability andveteran status or any other basis covered under applicablelaw.

W Hotels mission is to IgniteCuriosity Expand Worlds. We are a place to experience life. Werehere to open doors and open minds. We are constantly inspired bynew faces and new experiences. A tunedin upforanything spirit is atour core and has made us renowned for reinventing the norms ofluxury around the globe. Whatever/Whenever is our culture andservice philosophy that brings our guests passions to life. If youare original innovative and always looking towards the future ofwhats possible welcome to W Hotels. In joining W Hotels you join aportfolio of brands with Marriott International.Be where you can do your best workbegin your purpose belong toan amazing global team and become the bestversion of you.
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