Customer Service Executive - Dubai, United Arab Emirates - Duserve

Duserve

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

JOB SUMMARY / PURPOSE

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department.

A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency.

They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibility:

Always adhering to the call centre procedures and policies for all 800 lines
Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
For professionally handle the customer call as per the company standard.
For transfer of calls to specific departments depending on the client/customer's requirement.
For appropriate use of the CAFM systems.
To provide personalized customer service to the highest level.
To prepare and circulate aging, monthly & daily reports to the Execution Team.
Prepare various reports on service request, incidents & work orders for the execution team.
Building customer's interest in the services and products offered by the company.

QUALIFICIATON:
Higher School Secondary or Graduate

Location:
Dubai, UAE