- Achievepositive outcomes from Guest queries in a timely and efficientmanner
- Accept and deliver all messagescorrectly and promptly for both Guests andmanagement
- Ensure all wake up calls take placeat the correct time
- Demonstrate knowledge ofall hotel facilities and service and use up-selling techniques topromote these offerings when theappropriate
- Handle emergency calls immediatelyand relay comprehensive and accurate information, asrequired
- Demonstrate a high level of customerservice at all times
- Comply with hotelsecurity, fire regulations and all health and safetylegislation
- Attend appropriate trainingcourses, when required
- Demonstrate a knowledgeof all hotel services, local attractions and landmarks in the hotelvicinity
- Follow company brandstandards
- Assist other departments, asnecessary
- Positive attitude and goodcommunication skills, especially on thetelephone
- Commitment to delivering a high levelof customer service
- Ability to work on your ownand as part of a team
- Competent level of ITproficiency
- Previous experience in acustomer-focused industry
Telephones Operator - Dubai, United Arab Emirates - Hilton
Description
What will I bedoing?
As a TelephonesOperator, you will accept, deliver and respond to Guest andmanagement messages, enquiries and emergencies using theirknowledge of the hotel facilities, services, and the local vicinityto quickly respond to the customer. A Switchboard Telephonistcontributes to the first impressions of our Guests and, therefore,must perform the following tasks to the higheststandards:
What are we lookingfor?
Telephones Operatorserving Hilton brands are always working on behalf of our Guestsand working with other Team Members. To successfully fill thisrole, you should maintain the attitude, behaviours, skills, andvalues that follow:
Itwould be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions: