IT Services Lead: SLAs, KPIs - Abu Dhabi Emirate, United Arab Emirates - Xebia

This role involves developing automated dashboards for system health and incident KPIs using Power BI, Tableau, Grafana, or Kibana. · Create executive summaries and periodic performance trend reports. · Standardize metric definitions across teams to ensure data consistency. · ...

Develop automated dashboards for system health and incident KPIs. Create executive summaries and periodic performance trend reports. · ...

+Support Investigations and Follow-up Unit of payment Centre with handling of queries and complaints coming from internal and external sources. · +Investigate and probe into queries/complaints raised resolve the same appropriately prepare responses as applicable. · Provide servic ...

The position combines data analytics, dashboard development and incident intelligence to provide real-time operational transparency. The focus is on developing reporting frameworks that help improve system uptime stability and performance across critical banking platforms. · ...

The position combines data analytics, dashboard development, and incident intelligence to provide real-time operational transparency. · Develop automated Power BI, Tableau, Grafana, or Kibana dashboards for system health, · Create executive summaries and periodic performance tren ...

Serve as the primary point of contact for sales and business growth within a specific branch. Key responsibilities include achieving sales targets across assigned products and delivering accurate product onboarding for new customers. · ...

Achieve and exceed branch sales targets across all assigned products (CASA, lending, wealth, insurance, and other retail products). Deliver accurate and compliant product onboarding for all new customers. · ...

The Job: Responsible for the overall health of the account, ensuring that all security operations run smoothly and efficiently. · ...

The position combines data analytics, dashboard development, and incident intelligence to provide real-time operational transparency. The focus is on developing reporting frameworks that help improve system uptime, stability, and performance across critical banking platforms. · D ...

The role is responsible for leading and managing Corrective and Preventive Maintenance (C&PM) activities for non-telecom infrastructure systems across sites in the UAE. · ...

The position combines data analytics dashboard development and incident intelligence to provide real-time operational transparency. The focus is on developing reporting frameworks that help improve system uptime stability and performance across critical banking platforms. · ...

About the Role · The role is responsible for leading and managing Corrective and Preventive Maintenance (C&PM) activities for non-telecom infrastructure systems across sites in the UAE. This includes end-to-end operational oversight of DC Plants, Rectifiers, Generators, Solar Sys ...

This role combines data analytics, dashboard development, and incident intelligence to provide real-time operational transparency. · Develop automated Power BI dashboards for system health. · Create executive summaries of operational performance trends. · ...

The position combines data analytics, dashboard development, and incident intelligence to provide real-time operational transparency. · Develop automated Power BI, Tableau, Grafana, or Kibana dashboards for system health. · ...

Job Summary · The Site Supervisor is responsible for overseeing daily property operations, ensuring high standards of cleanliness, facilities management, maintenance, and client service delivery. The role supervises third-party service providers (TPSPs), ensures compliance with S ...

Bachelor's degree in Mechanical, Electrical or Civil Engineering required. 10 years of experience in Facility Management with 5+ years in management role. MEP systems and building maintenance knowledge necessary. · Excellent leadership and communication skills. · Familiar with UA ...

Job Summary · The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements. The role supervises third-party service providers (TPSPs), monitors service standards, and ensu ...

The position combines data analytics, dashboard development, and incident intelligence to provide real-time operational transparency. · The focus is on developing reporting frameworks that help improve system uptime, stability, · and performance across critical banking platforms. ...

Client Relationship Management · Serve as the primary point of contact for assigned outsourcing clients. · Build and maintain strong, long-term client relationships. · Conduct regular meetings with clients to review service performance. · Address client concerns and ensure timely ...

The Vice President – Customer Operations will lead and scale the end-to-end customer operations strategy, · ensuring a consistent, · high-quality member experience across all physical and digital touchpoints.The role is accountable for service delivery, · loyalty operations, · pa ...

Talents Tide seeks a Vice President – Customer Operations to lead and scale end-to-end customer operations strategy across contact centers, in-mall desks, and digital support channels. · Own and execute the end-to-end customer operations strategy. · ...