Guest Service Agent - Dubai, United Arab Emirates - Address Montgomerie Hotel

Address Montgomerie Hotel

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

The Guest Services Agent will be responsible for checking-in and checking out Hotel guests, in a friendly and professional manner.

The Agent will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of the guest of the Hotel.

Handle checkin and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
Be knowledgeable at all times of updated product and service information, including daily hotel meetings and conferences.
Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.

Qualification:

A minimum of two years experience in a similar position in a 4star or 5star hospitality company.
Knowledge of basic hotel business operations and OPERA preferred.
Minimum of a high school diploma is required. College degree in Hotel Management or a related field is preferred.

Job Types:
Full-time, Permanent

Salary:
AED2, AED2,200.00 per month

Experience: