Jobs | Analyst – HR Contact Center Jobs - Dubai, United Arab Emirates - Dubai Airports

Description

Dubai Airports Jobs | Analyst – HR Contact Center JobsDescription:Every organization depends on its people and their passion. They're the ones who look for new ways to innovate, delight and excite everybody they work with and for. And here, they're empowered and valued for doing that. It could be your task to find, develop and retain the people who go beyond exceptional every day.


Job Responsibilities:

Manage and respond to employee queries/ challenges via email, phone call or walk-ins & via MS live Chat, ensuring that the resolution is aligned to Dubai Airports' HR policies and procedures.

Proactively report identified challenges to respective HR functions and Solution Hub Leads of DA wherever required.

Manage employee requests related all types of certificates such as No Objection Certificates, Salary or Employment Certificates with specific notes as required, National Service Certificates & all other kind of certificates which addressed to other entities with different purposes.

Job Requirements:

Educated to a bachelor's level in Human Resources or Business Management with a minimum of 3 years of experience within HR.Knowledge of HR Systems, Query management and customer centric KPIs.

Excellent customer service skills and strong communication skills.

#J-18808-Ljbffr