Sales Team Lead - Dubai, United Arab Emirates - LANDMARK Group

Description

• Lead by example and ensure that the floor staff greet and approach customers to offer assistance
• Implement a high standard of customer focus through timely and effective resolution of customer queries in line with the company policy
• Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement
• Monthly monitoring of mystery shopper feedback, addressing all key areas of concern . Support customer queries/escalations Commercial Performance
• Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists
• Drive department KPIs, Average Transaction Value and Basket Size
• Maximize sales per sq. m. through effective management of sales versus space Offer
• Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner
• Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels
• Ensure highest standards of health and safety are maintained in the department
• Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback
• Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products
• Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system
• Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager

• Ensure effective display of top sellers and slow sellers to improve sales contribution#J-18808-Ljbffr