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- To be an ambassador of the FrontOffice and of the hotel, in and outside the workplace.
- To always keep the working area cleanand well maintained.
- To properly use thetelephone etiquette as per Sofitelstandards.
- To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hotel standardsand procedures.
- To offer a warm welcome to allguests and to ensure that they enjoy their stay being offered thefinest personal service.
- To personally greetand escort the guests rather than pointing outdirections.
- To respect the privacy of theguests and the confidentiality of theinformation.
- To manage any guest complaint in aprofessional manner, by resolving it and making sure the guest issatisfied, and recording it.
- To call thesupervisor or manager for advice in serious cases or if an approvalis required.
- To share daily activity highlightswith the supervisor and manager including internal and externalguest opportunities.
- To be aware of and toreport all guest comments or complaints.
- To beaware of all VIPs visiting or staying in thehotel.
- To do a proper cashier closer and toensure a complete handover between theshifts.
- To be aware of forged currency andtravelers checks and to respect all the financial and auditprocedures.
- To check the departure lists and toensure check-out times are respected.
- Toproperly use all the equipment and Fidelio management system, tohave a perfect knowledge of the set ups.
- Tostrictly respect the room keys and section keys handoverprocedures.
- To daily follow thechecklists.
- To daily read the F/O logbook, toupdate it and to sign it.
- To be aware of allhotel facilities operating timing and to promote the internalactivities and events.
Guest Relation Ambassador - Ras Al-Khaimah, United Arab Emirates - ALL - Accor Live Limitless
