Guest Relation Ambassador - Ras Al-Khaimah, United Arab Emirates - ALL - Accor Live Limitless

    ALL - Accor Live Limitless
    ALL - Accor Live Limitless Ras Al-Khaimah, United Arab Emirates

    4 weeks ago

    Default job background
    • To be an ambassador of the FrontOffice and of the hotel, in and outside the workplace.
    • To always keep the working area cleanand well maintained.
    • To properly use thetelephone etiquette as per Sofitelstandards.
    • To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hotel standardsand procedures.
    • To offer a warm welcome to allguests and to ensure that they enjoy their stay being offered thefinest personal service.
    • To personally greetand escort the guests rather than pointing outdirections.
    • To respect the privacy of theguests and the confidentiality of theinformation.
    • To manage any guest complaint in aprofessional manner, by resolving it and making sure the guest issatisfied, and recording it.
    • To call thesupervisor or manager for advice in serious cases or if an approvalis required.
    • To share daily activity highlightswith the supervisor and manager including internal and externalguest opportunities.
    • To be aware of and toreport all guest comments or complaints.
    • To beaware of all VIPs visiting or staying in thehotel.
    • To do a proper cashier closer and toensure a complete handover between theshifts.
    • To be aware of forged currency andtravelers checks and to respect all the financial and auditprocedures.
    • To check the departure lists and toensure check-out times are respected.
    • Toproperly use all the equipment and Fidelio management system, tohave a perfect knowledge of the set ups.
    • Tostrictly respect the room keys and section keys handoverprocedures.
    • To daily follow thechecklists.
    • To daily read the F/O logbook, toupdate it and to sign it.
    • To be aware of allhotel facilities operating timing and to promote the internalactivities and events.