Customer Experience Analyst - Dubai, United Arab Emirates - HSBC

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    Description

    Requirements

    Requirements:

    • Experience working in Banking/Financial Services is preferred
    • Good understanding of customer experience principles and methodologies
    • Excellent presentation and communication skills, both written and verbal, with experience in presenting findings and recommendations to senior stakeholders
    • Proficiency in customer research methodologies
    • Proficiency in Excel and PowerPoint
    • Ability to work collaboratively in a cross-functional team environment
    • A customer-centric mindset and a passion for delivering outstanding customer experiences
    • Strong project management skills to drive initiatives from concept to implementation

    Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.