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    Customer Service Representative - Dubai, United Arab Emirates - Emirates NBD dubai

    Emirates NBD dubai
    Emirates NBD dubai Dubai, United Arab Emirates

    4 days ago

    Default job background
    Description

    Job Purpose

    • Handle all types if SRs logged in CRM queues.
    • Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.
    • Investigate all reopened cases in order to identify gaps for effective resolution.
    • Assist RMs to all type's requests assigned to them for effective resolution/TAT.
    • Processing to all requests on BPM/Tracksoft with less errors.

    Main Tasks

    • Receive all types of SRs assigned to center.
    • Investigates and identifies appropriate resolution
    • Avoid escalations
    • Proper Creation to all types of complaints
    • Validation to resolved complaints
    • Reduction in repeated complaints
    • Knowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.
    • Reduction in errors while performing transaction on BPM and Tracksoft
    • Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
    • Forward all requests received through emails from RMs and various internal departments.
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