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- Fully aware of Raffles Hotels & Resorts and Accor standard.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Adhere to the core values and the Brand dimension of Raffles Dubai and Accor
- Attends daily briefings and notes all information about the Residents and functions in the hotel.
- Records the physical count of Mini bar items by updating the stock sheet at the beginning and at the end of the shift.
- Takes regular inventories of all items within the jurisdiction of Assistant Butlers in resident bar / Mini bar store and informs the supervisors for any fresh stocks need to be ordered.
- Ensure the resident bar is checked regularly and the consumption is accounted, prior to the departure of each guest.
- Takes initiative and provides all residents with proactive and personalized service
- Does not intrude into the private space of residents more than what is necessary
- Keeps track of all DND rooms that are due out for the day and keeps the butler
- Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
- Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all Rooms assigned be provided with the service of coffee capsules / milk capsules, picking up / delivering Laundry and Delivering on call items / Amenities.
- Assist butlers by talking over the floor duties on their absence
- Maintains a record of resident bar consumption in Mini bar control sheet and posts it directly through FCS.
- Cleans and maintains mini bar store by labeling and stacking resident bar items.
- Records the non-available items in the resident bar, in the Log book and informs supervisor.
- Update the Log book about DND rooms 'not serviced for the day' and slip the DND card by the end of the shift, after the recheck.
- Reports on any discrepancy from resident bar immediately to Guest Relations Manager/Assistant Head Butler/Butler Supervisor.
- Takes print out of Daily sales report at the end of the shift and compares it with the mini bar floor sheet on correct postings.
- Ensures all transfer forms are acknowledged by Guest Relations Manager/Assistant Head Butler/Butler Supervisor butler before transferring to any outlets.
- Updates on resident bar items, expiry date to Guest Relations Manager/Assistant Head Butler/Butler Supervisor every month and follows (FEFO) – first in and first out procedure.
- Delivers month end inventory report to Guest Relations Manager/Assistant Head Butler/Butler Supervisor & assists Cost controller, compiles and files a copy.
- Performs any job related function and special projects assigned
- Assist the butler in providing prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Provide a fond farewell for each guest.
- Assist the butler in communicating with the Guest relations team with special set up and ensuring an enchanting stay of guest celebrating occasions at Raffles
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements.
Runner – Butler - Dubai, United Arab Emirates - Raffles London at The OWO
Description
Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
Job Description
Key Responsibilities:
Occupational Health and Safety Responsibilities
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates