IT Support - Dubai, United Arab Emirates - Dicetek LLC

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    Description
    • A bachelor's degree incomputer science, information technology, orsimilar.
    • 3-5 years of experience as an ITsupport specialist.
    • Exceptional ability toprovide technical support and resolvequeries.
    • In-depth knowledge of computerhardware, software, and networks.
    • Ability todetermine IT needs and trainend-users.
    • Proficiency in IT helpdesk software,such as Freshservice and SysAid.
    • Experience indocumenting processes and monitoring performancemetrics.
    • Advanced knowledge of databasemaintenance and system security.
    • Ability tokeep up with technical innovation and trends in ITsupport.
    • Exceptional interpersonal andcommunication skills.