Director of Quality and Guest Experience - United Arab Emirates - Wynn Al Marjan Island

    Wynn Al Marjan Island
    Wynn Al Marjan Island United Arab Emirates

    1 week ago

    Description
    Description

    About Wynn Al Marjan Island:

    On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

    About the Position:

    Wynn Al Marjan Island is currently seeking a Director – Quality and Guest Experience to join the resort's Guest Relations team.

    The primary duties and responsibilities of this role are:

    • Oversee the end-to-end guest feedback process, including in-stay interactions, post-stay surveys, and online reputation management.

    • Utilize platforms such as Qualtrics, ASK, and review sites to monitor guest sentiment and identify trends.

    • Develop and implement strategies for service recovery and proactive guest engagement to maintain Forbes 5-Star standards.

    • Lead three Guest Relations Managers, ensuring alignment with departmental goals and operational excellence.

    • Collaborate with Gaming and Non-Gaming departments to address feedback and enhance the overall guest experience.

    • Prepare and present guest satisfaction reports to senior leadership, highlighting actionable insights and improvement plans.

    • Partner with operational teams (Front Office, F&B, Spa, Housekeeping, etc.) to ensure cohesive responses to guest concerns.

    • Drive initiatives to improve loyalty and repeat visitation through personalized engagement and follow-up.

    • Maintain strong relationships with VIP and high-value guests, ensuring their needs are met with discretion and precision.

    • Champion innovation in feedback management processes, leveraging analytics to optimize guest touchpoints and elevate satisfaction scores.

    • Maintain close collaboration with Risk Management team to support guest injury claims and loss/damage of personal items.

    • Champion Forbes Five-Star service elements across all departmental operations and guest touchpoints.

    About You:

    The ideal candidate for this position will have the following experience and qualifications:

    • Bachelor's degree in Hospitality Management, Business Administration, or a related field.

    • Minimum 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role.

    • Proven track record of managing high-profile clientele and exclusive accommodations.

    • Exceptional leadership and interpersonal skills.

    • Strong operational and organizational capabilities.

    • Proficiency in PMS, CRM, and Microsoft Office Suite.

    • Fluent in English; additional languages (Arabic, Mandarin) are a plus.

    • High level of discretion, tact, and diplomacy.

    About Wynn Al Marjan Island's Benefits:

    We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.


  • Work in company

    Guest Experience

    Jumeirah

    Description · Guest Experience & Operations Talent Pool · F&B · • Attractions · • Guest Services · • Retail · • Ticketing · Be the first to hear about new opportunities across Dubai Holding Entertainment. · From world-class attractions to immersive food & beverage outlets, we ...

    United Arab Emirates د.إ72,000 - د.إ144,000 (AED) per year

    1 week ago

  • Work in company

    Guest Experience Maker

    IHG

    Description · As GEM, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and q ...

    United Arab Emirates

    1 week ago

  • Work in company

    Guest Experience Maker

    IHG

    As Guest Experience Maker (GEM) Supervisor, I will assume full responsibility for the efficient operation in the following: Review arrivals and departures to plan for the next day's activities. Coordinate arrivals, departures and billing requirements. · ...

    United Arab Emirates

    1 week ago

  • Work in company

    Guest Experience Specialist

    IHG

    Description · Do you see yourself as a Guest Experience Specialist - Front Office for Holiday Inn & Suites Dubai Festival City? · Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Guest Experience Agent

    IHG

    Description · About us · Welcome to voco, IHG's new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hote ...

    United Arab Emirates د.إ90,000 - د.إ180,000 (AED) per year

    1 week ago

  • Work in company

    Guest Experience Specialist

    IHG

    Description · Do you see yourself as a Guest Experience Specialist - Front Office for Holiday Inn & Suites Dubai Festival City?   · Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoyi ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Guest Experience Leader

    IHG

    Description · Do you see yourself as a Guest Experience Leader for InterContinental Hotel  Dubai Festival City?   · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. · Shaped by decades of internati ...

    United Arab Emirates

    1 week ago

  • Description · About us · Welcome to voco. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their ...

    United Arab Emirates $25,000 - $50,000 (USD) per year

    1 week ago

  • Work in company

    Operations Associate

    Miral Experiences

    Description · This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attra ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    5 days ago

  • Work in company

    Sales Coordinator

    Only for registered members

    This role focuses on building long-term guest relationships by delivering personalized experiences through understanding individual needs and managing escalated issues. · ...

    UAE

    1 month ago

  • Work in company

    Operations Associate

    Miral Experiences

    Description · At Miral Experiences, we don't just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world's most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, an ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Guest Services Associate

    Miral Experiences

    As Guest Services Associate at Miral Experiences, you will welcome guests in a friendly and professional manner while managing queue lanes efficiently. · ...

    United Arab Emirates

    1 week ago

  • Work in company

    Guest Relations Officer

    IHG

    Description · If you are passionate about people and thrive on delivering exceptional service, the Guest Relations Officer role places you at the center of memorable guest journeys. · At InterContinental Abu Dhabi, we believe in creating memorable experiences through genuine hosp ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Butlers Manager

    Jumeirah

    Description · About Jumeirah · Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with ...

    United Arab Emirates

    1 week ago

  • Work in company

    Telephone Operator

    IHG

    Description · InterContinental Abu Dhabi is one of the city's premier luxury hotels, offering a perfect blend of world-class service, modern amenities, and exceptional guest experiences. We are committed to creating memorable moments for our guests and are seeking dynamic, custom ...

    United Arab Emirates د.إ30,000 - د.إ60,000 (AED) per year

    1 week ago

  • Work in company

    Housing Concierge

    Wynn Al Marjan Island

    Housing Concierge at Wynn Al Marjan Island in United Arab Emirates. Manage guest check-ins and check-outs, handle reservations, address guest inquiries and complaints. · Manage guest check-ins and check-outs. · Address guest inquiries and complaints. · ...

    United Arab Emirates

    1 week ago

  • Description · As Residences Bell Host, I will assume full responsibility for the efficient operation in the following:   · Deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner.   · Ensure proper transfer of ...

    United Arab Emirates

    5 days ago

  • Description · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us ...

    United Arab Emirates

    1 week ago

  • Work in company

    Guest Services Executive

    Jumeirah

    About Jumeirah & the Hotel: · Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. · Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet. · Take payment from guests on departure and ...

    United Arab Emirates

    1 week ago

  • Work in company

    Host/Hostess

    Troon

    Al Zorah Golf Club in Ajman, United Arab Emirates is excited to announce the exceptional career opportunity of Hostess. Qualified candidates will thrive in a hospitality environment. The candidate must have excellent leadership skills and a strong interest in sustainability. · Ha ...

    United Arab Emirates

    6 days ago

Jobs