Assistant Executive Housekeeper - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position:
Assistant Executive Housekeeper (Full time #535342)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Responsibilities:

Responsible for carrying out store room and kitchen inspections to make sure that they are clean and in good order
To assist the Executive Housekeeper in all aspects of managing the Housekeeping Department
To ensure that cleanliness and service standards are maintained in all areas of the hotel
To assume all responsibilities of the Executive Housekeeper during his/her absence
To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they perform their duties effectively at all times
Proactive communication with his/her colleagues and the management team
To develop and implement the Standard Operating Procedures for the

- department

To assist in overseeing the Housekeeping selection and staffing
Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment
To attend all meetings according to schedule and business requirements
To ensure checks of all rooms allocated to all guests requiring special attention
To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
Promote and recognize opportunities to provide guest service above and beyond

- all expectation

To monitor all aspects of the preventive planned maintenance system
To monitor efficient use of all guest supplies
To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times
To conduct annual inventory of linen and Housekeeping equipment
To keep and record all Lost and Found items in line with the policy
To ensure all Room Attendants use Guest Room Master Key cards as per Policy and Procedure
To carry out annual appraisals on all colleagues
To conduct departmental orientation for all new colleagues
To liaise with the Training Manager on departmental learning and development needs.
To carry out any other reasonable requests as directed by the Executive Housekeeper.

Key Competencies

Senior School qualifications or equivalent is essential or Degree or Higher National Diploma equivalent in Hospitality/Hotel Management/ Business.
A minimum of 3 years' experience in Housekeeping Management
A minimum of 5 years' experience of working in a 5* Hotel environment.
Previous experience of working in Asia will be a big advantage
Fully conversant with computerized systems
Prior knowledge and experience with Opera system
Familiar with Budget Planning, Cost Controlling
Mature, but outgoing personality with excellent interpersonal skills
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
Perform job with attention to detail, and the ability to organize and handle multiple tasks effectively
Clear communicator; effective verbal and written communication skills in English
Proven ability to successfully motivate and lead a team
Ability to plan and organize large projects
Trainer skills and ability to mentor and develop team members

Advertised: 06 Jun 2023 Arabian Standard Time

Applications close: 06 Jul 2023 Arabian Standard Time