F&b Hostess - Dubai, United Arab Emirates - The Barn Dubai

The Barn Dubai

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

_A Hostess is often the first point of contact for guests when they arrive at a restaurant. They play a vital role in creating a positive first impression and ensuring a smooth dining experience.

Here are the key responsibilities of a Hostess:
_

_ _
Greeting and Seating Guests:
_
- _Welcome guests as they arrive, using a friendly and welcoming demeanor._
- _Assist guests with finding suitable seating based on their preferences and the restaurant's availability._

_ _
Reservations Management:
_

- _Manage reservation systems, record guest details, and allocate tables accordingly._
- _Ensure that reservations are honored and that waitlists are managed efficiently._

_ _
Customer Service:
_

- _Provide exceptional customer service by addressing guest inquiries, concerns, and special requests._
- _Inform guests about wait times, special promotions, and any relevant information._

_ _
Waiting Area Management:
_

- _Maintain the waiting area's cleanliness and organization._
- _Provide guests with accurate wait time estimates and update them on their status._

_ _
Coordinating with FOH and BOH:
_
- _Communicate with the kitchen staff and servers to manage table turnover efficiently._
- _Coordinate with servers to ensure smooth service and accurate order delivery._

_ _
Guest Assistance:
_

- _Assist guests with seating arrangements for large groups or special events._
- _Accommodate guests with specific needs, such as highchairs or wheelchair accessibility._

_ _
Menu Presentation:
_

- _Provide guests with menus and answer any initial menu-related questions._
- _Highlight daily specials, promotions, and recommendations._

_ _
Crowd Control:
_

- _Manage guest flow during peak hours to prevent overcrowding and maintain a pleasant atmosphere._
- _Coordinate with the restaurant manager to optimize table allocation._

9._ _
Cash Handling and PointofSale:_

- _Handle reservations, walk-in customers, and guest check-ins._
- _Assist with cash transactions, collecting payments, and issuing receipts._

_ _
Upselling and Promotion:
_

- _Promote special menu items, beverages, and desserts to enhance the guest experience._
- _Encourage guests to participate in loyalty programs or special promotions._

_ _
Problem Solving:
_

- _Address guest concerns and complaints professionally and promptly._
- _Collaborate with the restaurant staff to resolve issues and ensure guest satisfaction._

_ _
Appearance and Professionalism:
_

- _Maintain a well-groomed appearance and adhere to dress code standards._
- _Display a professional attitude and demeanor at all times._

A skilled Hostess excels in communication, multitasking, and creating a welcoming atmosphere. They contribute to the overall success of the restaurant by providing exceptional guest service, managing guest flow, and assisting with the coordination of frontofhouse operations._
Certainly, here's an overview of the Waiter or Waitress role in a restaurant:_

Salary:
AED3, AED3,650.00 per month

Ability to Commute: