Guest Relation Officer - United Arab Emirates - Galadari Brothers

    Galadari Brothers
    Galadari Brothers United Arab Emirates

    6 days ago

    Description
    Description

    Job purpose:  
    To deliver personalized, high-quality guest experiences by understanding individual needs, managing escalated issues, and providing exceptional support to VIP and special guests. The role focuses on building long-term guest relationships, promoting loyalty programs, and ensuring seamless coordination of events and special requests. 


    Key Job Responsibilities


    •    To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.

    •    To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.

    •    Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.

    •    Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty. Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.  

    •    Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution. 

    •    Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

    Education Qualification, Work Experience & Skills


    •    Graduate preferably in business management.

    • years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.

    •    Excellent communication skills.

    •    Proactive, hardworking, goal orientated and motivated approach.

    •    Fluency in English communication/Arabic Language is an added advantage.

    •    Good team player, experienced in a professional, high pressure, working environment.

    •    Excellent business relationship management skills.

    •    Must have positive, enthusiastic and friendly attitude.
    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).


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Guest relations officer