Program Manager - Dubai, United Arab Emirates - Amazon Middle East and NA FZ

Amazon Middle East and NA FZ
Amazon Middle East and NA FZ
Verified Company
Dubai, United Arab Emirates

3 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Minimum 2 years experience in complex program management and analytics

  • Must know SQL and advanced Excel Skills
  • Proven track record of customer obsession
  • Demonstrated ability to think both strategically and tactically
  • Ability to prioritize in an ambiguous environment
  • Demonstrated ability to formulate datadriven decisions that lead to results
  • Demonstrated ability to conceptualize, manage and prioritize projects
  • Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured crossfunctional environment
  • Ability to work with technology teams and operations teams


Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Program Manager to join the MENA Returns and Business Waste.

The scope is to enhance returns CX for our customers, reduce customer returns, simplify the customer returns process/journey, and reduce financial losses from customer returns and make it sustainable.

Amazon's vision is to be 'earth's most customer centric company' and the PM will be:

  • Assuming end to end ownership for metrics and program initiatives of returns CX and business waste
  • Lead new programs in the business waste space
  • Identifying opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
  • Working with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and tech to run the programs
  • Deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
  • Working with MENA and WW stakeholders to innovate on behalf of the emerging customer
  • Expected to challenge any threats to experience, advocate on behalf of customers and communicate risks in a timely manner
Key traits of required for the role

  • Customer obsessed
  • An experienced business manager
  • Extensive stakeholder management and relationship building
  • Compelling written and oral communication skills
  • Enthusiastic about solving complex problems
  • Comfortable operating in fast paced environment
  • A data based decision maker
  • Entrepreneurial spirit to identify and kickstart new program
  • Willingness to roll up sleeves and take care of emerging operational issues


Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.

This role will be based out of Dubai (UAE).

  • Prior Product Management, Program Management or Category Management experience
  • Knowledge of Reverse Logistics and Operations
  • Knowledge of process improvement technique
  • MBA preferred
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