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- Analyze the business and technical requirements for day-to-day activities/ problems including request received from User for applications AMBIT, SIGCAP, QMS, MOSAIC etc.
- Recommends multiple technical option / solution with appropriate information for the team leaders to
- choose a particular option.
- Make technical recommendations on Solution and systems to improve processes.
- Responsible for the technical design of the applications assigned.
- Provide 1st Level support for Branch application, monitor day-to-day business Application Systems
- problems / errors.
- Assist in setup and configurations of the software modules concerning Branch systems.
- Coordinate activities with the Vendor regarding Change Requests, Technical Support etc.
- Provide help during testing of Branch applications.
- Assist in project support activities such as Change Request Assessment, Patch Development and Deployment
- Follow up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
- Track, resolve and report incidents and known errors through the approved processes.
- Follow the mandatory and obligatory standards set by the management in delivering the services.
- Completion of the assigned tasks to satisfy the Users' needs within agreed time frame.
- Submit the report in timely manner based on ITD policies, plans and procedures and attend to meetings as per work requirements & planning policies and submit / update the tasks status through the system biweekly basis and submit reports when required related to bank group including international expansion
Application Support Specialist - Abu Dhabi, United Arab Emirates - Avanza Solutions
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