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- Robust Channel interface development
- Digital Innovation & Market Trends implementation
- Data Fields technical improvement
- Sprint Releases Management
- Monitoring & Enhancing Channel performance
- Leveraging Digital Channel Data Analytics
- Digital Functionalities build –up & testing
- Customer Centricity & Digital Experience
- Increase Digital Channel Penetration
- Admin Account profile management
- Digital Channel Development – Expanding and managing digital banking channels including mobile apps, online banking portals to cater to evolving customer preferences
- Digital Innovation & Market Trends Implementation – Identifying and implementing innovative digital solutions, such as mobile payment options, chatbots, AI-driven services, to stay competitive and meet customer demands
- Increase Digital Channel Penetration - Focuses on driving customer and product acquisition and increase penetration through digital channel
- Sprint Releases Management - Responsible in mitigating impediments impacting successful team completion of Release/Sprint
- Data Fields technical improvement - Analytical skills for data capture, analysis and continuous improvement
- Admin profile management - Train channel partners and their staff, oversee account profiles, and monitor competitor activity
- Digital Channel Analytics – Leveraging data analytics to gain insights into customer behaviour, preferences and trends to make data-driven decisions for digital channel improvements.
- Digital Functionalities build-up & testing - Lead the planning product release plans and set expectation for delivery of new functionalities
- Monitoring Channel performance - Managing, monitoring and optimizing the performance of the digital channel plans to deliver the agreed commercial targets
- Bachelor's Degree in Business management or related
- MBA or top tier management consulting experience is a plus.
- 7 years+ of Work experience in banking/financial institution/digital technical field across geographies
- Proven quantitative, data-driven problem-solving skills and ability to break down large problems into smaller solvable chunks.
- Experience in working with commercial technology products, digitisation & distributed systems
- Comfortable using data management tools to explore data when necessary.
AVP- Digital Channel - Dubai, United Arab Emirates - First Abu Dhabi Bank
Description
Job Description
Responsible for enhancing the capabilities in digital proposition across Commercial banking with the objective of ensuring all activities & projects are delivered within the agreed scope, time, cost & quality. At the same time, ensuring a user-friendly digital customer experience model is developed towards customers centricity and delightful customer experience.
Qualifications
Education required :
Experience :