Female Front Desk Receptionist - Dubai, United Arab Emirates - City Season Hotel

City Season Hotel
City Season Hotel
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description




SALARY PACKAGE:
1750AED with ACCOMMODATION, TRANSPORTATION, AND DUTY MEALS

QUALIFICATIONS:


  • Minimum 12 years experience as Guest Service Agent in a hotel/hospitality industry
  • Good command of English language written and spoken. Other foreign languages especially Chinese (spoken) is an advantage.
  • Good computer skills
  • With pleasing personality
  • Preferably female

ESSENTIAL DUTIES & RESPONSIBILITIES:


  • Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
  • Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
  • Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
  • Deals promptly, efficiently and pleasantly with any queries.
  • Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
  • Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
  • Show around guests of hotel facilities
  • Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
  • Coordinate and handle all group requirements, activities once the group contract has been established.
  • Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.
  • Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
  • Meet and escort arriving and departing groups.
  • Checks/reconciles departure for the same day
  • Sending departure letters for the next day and follow up on the departure time.
  • Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
  • Maintain an awareness of competitive rates and occupancy levels.
  • Awareness of events and what is happening in town.
  • Promotes interhotel sales and inhouse facilities such as our restaurants and Spa.
  • Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
  • Passing sales leads to the Sales Department and the Front Office Manager.
  • Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
  • Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
  • Escorting all arrivals.
  • Ensure that all information on guests' preferences is updated in their profiles.
  • To comply with all Hotel policies and procedures.
  • Strict Implementation of Hotel Standards at all times.

Job Types:
Full-time, Permanent
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