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- Assisting customers to implementand access company services.
- Scheduling andpreparing quarterly reviews to set objectives and identifyshortfalls in customer engagement.
- Resolvingcustomer complaints and issues in a timelymanner.
- Collaborating with the marketing andsales departments to brainstorm new campaigns and businessideas.
- Providing advice and guidance on how toimprove customer engagement and develop lastingrelationships.
- Answering all customers'questions and transferring them to the appropriate source for moredetailed information.
- Ensuring the companyremains compliant and adheres to the terms and conditions listed incontracts.