Call Center Representative - Dubai, Dubai, United Arab Emirates - Boundless Consulting

    Boundless Consulting
    Boundless Consulting Dubai, Dubai, United Arab Emirates

    1 week ago

    Description


    Opportunity #344

    The Client:

    A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.

    Key Responsibilities:

    • Answering phones from customers professionally and responding to customer inquiries and complaints.
    • Selling, up-selling, and cross-selling the company's services.
    • Handling and resolving customer complaints regarding product sales to customer service problems.
    • Providing customers with the organization's service and product information.
    • Processing forms, orders, and applications requested by the customers.
    • Identifying, escalating priority issues, and reporting to the high-level management.
    • Routing inbound calls to the appropriate resources.
    • Following up complicated customer calls where required.
    • Completing call notes and call reports as necessary and updating them in the CRM.
    • Obtaining and evaluating all relevant data to handle complaints and inquiries.
    • Recording details of comments, inquiries, complaints, and actions taken.
    • Managing administration, communicating, and coordinating with internal departments.

    Requirements:

    • Experience in the automotive industry is a must.
    • 3+ years of experience in a similar role.
    • Fluency in English (Written and spoken).
    • Excellent communication skills.
    • Technical expert in related computer applications.
    • Able to react effectively and calmly in emergencies.
    • Able to maintain customer confidentiality.


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