Senior Sales Support Consultant - Dubai, United Arab Emirates - Caterpillar Inc.

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    Full time
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    Job Description

    Your Work Shapes the World at Caterpillar Inc.

    When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

    Job Summary

    As a Senior Sales Support Consultant , your role will be to work closely with customers, dealers, and Caterpillar sales execution teams to collect competitive market information and identify key industry and customer needs that will be used to make strategic management decisions and influence product development programs. As the primary interface between the Product Group and the Global Construction and Infrastructure division, your responsibilities will include driving the development of the product strategy in terms of product requirements and functional specifications. This role requires traveling 25% and working across different time zones.

    What You Will Do

    • Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.
    • Overseeing Percent of Industry Sales (PINS) trends, industry outlook, demand fluctuation and basic customer requirements.
    • Conducting product performance studies, assessing competitive landscape, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create the business case for product improvement process and new product introduction programs.
    • Developing and delivering product value messaging and sales training as the recognized global product and industry expert.
    • Developing and executing the Go to Market strategy.

    What You Have

    • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
    • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
    • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
    • Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
    • Background in the construction industry, knowledge of construction equipment, and/or experience in working with dealers, and developing product requirements.

    Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

    Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

    Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit

    Follow us on Twitter, Facebook, LinkedIn, and YouTube.

    NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

    Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

    Caterpillar is an Equal Opportunity Employer (EEO).

    Not ready to apply Join our Talent Community .

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