Service Coordinator - Dubai, United Arab Emirates - Beckman Coulter Life Sciences

Description

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions.

With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery.

As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher.

Together, the 10 Life Sciences companies of Danaher accelerate discovery, development and delivery of solutions that safeguard and improve human health.

In this role, you will have the opportunity to:

• Drive efficiency and productivity within the field service organization while delivering an outstanding customer service experience for all customers
• Achieve and maintain a positive rapport with customers and Channel Partners in order to update them of their critical job status within specific timeframes
• Create work order and cases and ensure timely dispatch of field service engineers for preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day
• Assist with the closure of service jobs, as needed, in order to invoice customers and channel partners in a timely manner
• Drive the quote to cash process for service part and work, which includes preparing and dispatching quotation, Order Entry, Invoicing and payment coordination
• Use Oracle to retrieve and update customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required
• Coordinate spare part dispatch/coordination related information locally by working with global supply chain and customer services team
• Maintain up to date information of the channel partner in terms of training requirement, installation base and adherence to compliance requirements
• Drive CP and endcustomer survey to collect necessary Gemba information and use data analytics and drive continuous improvement in customer experience

The essential requirements of the job include:

• Undergraduate degree with 4+ years relevant experience in customer service/coordination role
• Oral and Written Communication Skills in English, and functional knowledge of Turkish and Arabic
• Exhibit strong leadership capabilities with the aptitude to achieve results within a work team
• Highly effective and demonstrated Time Management and Personal Organization.
• Familiarity with standard IT Tools (Windows, MS Office)
• Knowledge of Oracle is preferable although not required
• Proven ability to thrive in a fast paced, ever changing team environment
• Excellent communication skills to include demonstrated professional, conflict management, and persuasion skills
• Must possess strong analytical and problem solving skills
• Demonstrated strong attention to detail while multitasking to achieve quality timely completions of tasks

- "Results Oriented" approach coupled with a strong sense of accountability

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard.

We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

If you've ever wondered what's within you, there's no better time to find out.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.