VP - Virtual Relationship Management - Abu Dhabi, United Arab Emirates - First Abu Dhabi Bank

Description

Job Description

JOB PURPOSE:

To manage a team responsible for assigned portfolio along with the responsibility of growing the revenue thus ensuring achievement of agreed objectives of growth, profitability and customer satisfaction and portfolio hygiene.

KEY ACCOUNTABILITIES:

• Meet and exceed monthly target objectives- Cross sell the bank products and focus on maximizing the profits generated through selling bank products, Treasury, insurance etc
• Focus on liabilities and refer clients to Assets Coverage/Sales
• Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
• To be abreast with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Sales /Revenue:

• Manage a team of VRMs across 10,000-12,000 customers with focus on portfolio and revenue growth
• Employ a Business revenue generation approach to target existing clients, cross sell and up-sell.
• Accomplish revenue objectives for all products as per the set business plan/KPI
• Enhance customer satisfaction by providing quality services by responding to customer requests in a timely manner & reducing the turnaround time for processing the business requirements.
• Enhancing transactions on the liability book by serving all queries raised by the client.
• To ensure maximum activation of inactive accounts by effectively conducting customer risk assessment and servicing needs of the customer
• Focus on product penetration across team members (Fx/Trade/Asset referral/ Bancassurance)
• Will work with Product governance teams to effectively conduct clean up exercises on the portfolio.

Operational activities

• Perform the business profiling for customers in particular businesses focused on the company's competitive position within its industry y to manage risk or x-sell as applicable
• Ensure adherence to risk framework.
• Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
• Monitor money laundering activities and coordinate remedial actions with management.
• Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC across all team members
• Coordinate with customer service groups and processing units to ensure satisfactory service standards are met.
• Responding to the relevant compliance and sanctions queries within the relevant time frame.
• Will ensure there are no lapses on deferrals requested.
• Will ensure complete and comprehensive KYC of accounts on-boarded.
• Will ensure up to date contact information is updated.

People Management:

• Promote sharing of best practice within the team and support the identified training requirements for self and team
• Focus on increasing productivity and activity of the team by ensuring regular product and conduct training sessions
• Perform regular performance reviews of all staff and provide quality feedback on learning and development needs, whilst managing under performers.
• Extend support and promote best practices.
• Mentor/ coach peers and subordinates as needed.

Qualifications

Minimum Qualification

• Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

• 8-10 years' relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of managing customer base in the identified target segment.