Guest Relation Agent - Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates - AccorHotel

    AccorHotel
    AccorHotel Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates

    1 week ago

    Description

    Company Description

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

    Job Description

    Guest Experience & Service:

    • Welcome guests upon arrival with warmth, professionalism, and a genuine smile.

    • Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.

    • Maintain an updated record of guest preferences and special requests to enhance personalized service.

    • Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.

    • Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.

    • Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.

    Communication & Coordination:

    • Maintain effective communication with Front Office, Concierge, and Guest Services teams.

    • Update and communicate guest feedback and preferences to relevant departments.

    • Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).

    Administrative & Operational:

    • Record and update guest profiles accurately in the property management system (PMS).

    • Maintain guest history records for repeat and VIP guests.

    • Prepare daily reports on guest arrivals, departures, and special occasions.

    • Assist with room inspections for VIP arrivals and ensure readiness before check-in.

    Brand Standards & Presentation:

    • Uphold the resort's image through professional grooming, positive attitude, and brand-appropriate behavior.

    • Ensure compliance with company service standards, health & safety, and data privacy regulations.

    Qualifications

    Minimum 1–2 years' experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort, preferably within the UAE or GCC.


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