Executive Lounge Receptionist - Dubai, United Arab Emirates - Hilton

Description

What will I bedoing?

As Executive LoungeReceptionist, you will ensure the satisfaction of executive Gueststhroughout their stay at the hotel by responding efficiently totheir enquiries and offering advise and information as requested.An Executive Lounge Receptionist contributes to the firstimpressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:

• Welcome executive Guests on arrivaland assist them during their stay dealing efficiently withenquiries and any complaints
• Process accuratelycheck-ins and check-out
• Ensure that all Guestsupplies and amenities are offered and replenished to the requiredstandards
• Stay current with all hotel servicesas well as VIP requests and specialevents
• Demonstrate a knowledge of externallocations, attractions and landmarks in thevicinity
• Project a professional manner with anemphasis on hospitality and Guestservice
• Comply with Hotel security, fireregulations and all health and safetylegislation
• Executive tasks as instructed bythe Executive Lounge Supervisor orManager
• Serve your role and Team in anenvironmentally-conscience manner
  
  

What are we lookingfor?

Executive LoungeReceptionists serving Hilton brands are always working on behalf ofour Guests and working with other Team Members. To successfullyfill this role, you should maintain the attitude, behaviours,skills, and values that follow:

• Previous Front Office experience inthe hotel, leisure or retail sector
• PreviousFood & Beverage Experience
• Calm,efficient and organised
• Excellent personalpresentation and communication skills
• A passionfor delivering exceptional levels of Guestservice
  
  

Itwould be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:

• Previous experience in ExecutiveLounge in a hotelenvironment
• Multi-lingual